Support for SugarWorks®

SugarWorks® - Customer Service \ Technical Support
Customer satisfaction is very important to us. KCP Technologies Limited has a reputation for fast, courteous services, and for products that do exactly what they claim to do. We are commited to meet customer expectations for both, our software solutions and services.

Annual Software Maintenance Contract
You can enhance your support options and protect your investment by getting an Annual Software Maintenance Contract. Annual maintenance gives you unlimited priority tech support by phone or email, and unlimited upgrades during the year of contract.

Technical Support:
Email Support
Customers may write to at any time for technical assistance. We answer most queries within a business day (and often within an hour or two). Software Maintenance Contract customers should note that email inquiries are usually responded faster than phone messages, because email always gets routed to the technicians on duty.

Phone Support
Customers having a Software Maintenance Contract may call +91 44 5577 2700 for technical support during regular business hours. Our normal business hours are 9:00 AM to 6:00 PM IST, Monday through Friday.

Online KnowledgeBase
We maintain an online knowledgebase of commonly asked questions and their solutions. If you are having trouble with our products, you should search the knowledgebase before asking for tech support.

Onsite Support
We will provide Onsite Support, when queries cannot be resolved through the phone support or email support. The cost of travel, lodging and boarding will be charged at actuals.

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